New Rules for Passengers: Using Tickets on Canceled Trains
It’s frustrating to find out your train has been canceled, especially in the UK.
Under the current system, passengers often face long waits as tickets are not accepted on similar routes operated by other companies.
However, starting this Sunday, September 20, everything will change: you can use your ticket on trains operated by other companies participating in the new scheme.
Your original ticket will be valid for trains departing within two hours before or after the canceled service, on a direct or reasonable alternative route.
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No need to download a new ticket — just show it to the conductors on the train, and it will be accepted.
“When passengers face delays, they just want to get to their destination without worrying if their ticket will be accepted on another train,” said Alex Robertson, CEO of the independent watchdog organization Transport Focus.
“This is a long-awaited change that we have been advocating for, and it should make life easier for people when services are canceled.
The key now is to ensure that passengers receive clear information about their options whenever there is a disruption.”
Reciprocal ticket acceptance among operators has already been in place for all state-owned companies, but starting Sunday it will extend to Avanti West Coast, Chiltern Railways, CrossCountry, and Great Western Railway. East Midlands Railway will join the scheme later.
